The Polaris FAQ

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Polaris FAQ

If you have any questions about Polaris powersports products, you can visit the company’s FAQ page. There, you’ll find answers to questions about software, installation, and maintenance, as well as the user interface. The FAQ page is especially helpful for those who are new to the company’s powersports products, as problems often come down to simple changes to settings. However, if you’re having trouble with your Polaris, there are a few things you can try first.

Most Polaris flights can be booked with United miles, though they can also be purchased with Air Canada Aeroplan points and Asiana Club points. Since the relaunch of Polaris in March 2022, the company has made great progress with its rollout. As of now, over 160 United international aircraft have been retrofitted with Polaris seats, with the remaining few scheduled to be completed by the summer of 2022. If you’re not sure whether Polaris is right for you, read our FAQ.

First, understand that your United Polaris ticket includes access to Premier Access in the airport as well as access to the Polaris Lounge in six United hubs. There are two types of departure lounges on the United network: United Club lounges and Polaris Lounges. United Club members can access the Polaris Lounges, but non-members must have Star Alliance status or be a member of United Club to get in. United Club membership is required to visit the Polaris lounge domestically.

The seats and cabin design on United’s Polaris aircraft differ from those on other airlines. Although the business class cabin is arranged in one-one-one configuration, you will still be able to climb over your neighbor for aisle access if you wish. For business class travelers, you’ll find a premium in-flight dining experience and Saks Fifth Avenue bedding. To make the most of your experience, read our Polaris FAQ.

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